《饭店英语》 Hotel English Hotel English Unit Two Reception and Check in Room Reservation I Discovering Language I’m sorry . Which sound? [e] [æ] [i:] [ei] [e] [ai] I. Discovering Language Can you pronounce the following vowels correctly? 1) [e] [æ] bed bad; pen pan; ten tan; lend land 2) [i:] [ei] real rail; greet great; mean main; read raid 3) [e] [ai] bet bite; red ride; said side; head hide Read and Explore Read the sentences slowly, and try to distinguish the above vowels from one another. He sells hen’s eggs, but was attacked by a man in a van yesterday. Say, if you are free today, can e to tea with me by the sea? These are ship models with white rails. People don’t buy it because of its bad surface. Read and Explore Generally speaking, reception service covers four kinds of services. Introduction Firstly, e and farewell service. It may extend to airport, harbor or station to receive guests. To do this, the staff member in charge shall check information about guests in order to pick up them timely if necessary. They should notice the changes of arriving time and keep contact with guests. Ardent e to guests and being always helpful are crucial to impress them. Similarly, e and farewell at the gate of the hotel are also critical, and the service provided by the front office covers arranging cars, cleaning the gate and help with security. Secondly, luggage service. Particularly arranged luggage desk is in charge of this, and reservation and reception units are supposed to send the list of guests here to ensure luggage desk could arrange their jobs. Thirdly, inquiry and mail service. Inquiries from guests will be answered and mails for guests will be taken care of.
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