C 劳动力资源管理(WFM)
软件功能说明书
Teleopti AB 瑞捷讯
2011
Confidential and Copyright by Teleopti 2011
目目目录录录
1 前言................................................................................................................................................................................. ................. 333
2 C 功能简介.................................................................................................................................................................. ...... 444
C 基础模块.................................................................4
预测模块.........................................................................4
人员模块.........................................................................8
班次模块........................................................................10
排班模块........................................................................13
会议管理模块....................................................................16
班中管理模块....................................................................16
坐席门户/我的时间...............................................................17
报告模块........................................................................19
软件开发包(SDK) .................................................................22
权限管理模块...................................................................22
C 高级模块................................................................23
实时管理模块(RTA) ...............................................................23
座席自服务模块..................................................................24
绩绩效管理模块....................................................................25
改进服务........................................................................25
工资集成与输出模块..............................................................26
Confidential and Copyright b
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