物业英语口语培训.ppt

该【物业英语口语培训 】是由【7489238】上传分享，文档一共【24】页，该文档可以免费在线阅读，需要了解更多关于【物业英语口语培训 】的内容，可以使用淘豆网的站内搜索功能，选择自己适合的文档，以下文字是截取该文章内的部分文字，如需要获得完整电子版，请下载此文档到您的设备，方便您编辑和打印。物业管理常用英语口语——情景会话式
202X
商务工作通用模板
目 录
Purpose of Training 培训目的
Introduce Yourself 自我介绍
Say “Hello” 打招呼
Customer Service 客户服务
Repairs 修理
Give Directions 指引
Purpose of Training
培训目的
加强员工日常英语口语对话能力以及对日常英语口语的理解能力，能与业主进行基本的英语口语交流。
① 客户致电给客服中心，客服人员接电话时
（C-Cherry O-Owner）
C: Good morning, This is Cherry speaking. What can I do for you?
O: My kitchen’s light is broken. My house is T12, 1201. Can somebody come to repair it?
C: No problem. I will call the electrician to fix it at once！
O: Thanks a lot!
C: You are welcome!
Part 1 Customer Service Center
② 客户到客服中心寻求帮助
(T-Tina O-Owner)
T: Good afternoon, my name is Tina. Can I help you?
O: Yes. I want to call a taxi to BaiYun Castle. Could you call a taxi for me?
T: No problem. Please wait for a minute.
O: Thank you very much!
Part 1 Customer Service Center
② 客户到客服中心寻求帮助
(T-Tina O-Owner)
T: Good afternoon, my name is Tina. Can I help you?
O: Yes. I want to call a taxi to BaiYun Castle. Could you call a taxi for me?
T: No problem. Please wait for a minute.
O: Thank you very much!
Part 2 Service in east gate
Part 2 New Words
Receptionist [ri’sepʃənist] n.(旅馆、事务所等雇用的)接待员
Owner [’əunə] , 所有人
Holiday [’hɔlədi]
Weekend [,wi:k’end] n. 周末
Interesting [’intristiŋ] , 有趣的
(R-Receptionist, O-Owner)
O: Good morning, I want to have a residential card.
R: Do you have passport?
O: Yes, I do.
R: Ok. I will apply for one for you. Please give me a one-inch color photo, your passport and a health certificate.
O: Here you are.
Part 3 Customer Service ——Have a Residential Card
R: Would you please fill out this form while I will prepare your residential card for you? Please sign your name here.
O: Ok. Anything else?
R: That’s all. Please get your residential card here next week.
O: Thank you.
R: You are welcome.
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Part 3 Customer Service