办公楼物业管理服务规范
目 次
前言...................................................... ............ ............ ............ ............ ............ ..................... III
1 范围............................................................... ............ ............ ............ ............ ............ ............1
2 规范性引用文件.................................................... ............ ............ ............ ............ ............ ...1
3 术语和定义.......................................................... ............ ............ ............ ............ ............ .....1
办公楼 office building........................................... ............ ............ ............ ............ ............1
物业管理 property management....................................... ............ ............ ............ ............1
顾客 customer..................................................... ............ ............ ............ ............ .......... . ..1
突发公共事件 precipitating event.................................. ...... ........ ...... ........ ...... ........ ...... 1
4 基本要求......................................................... 2
资质要求.......................................................... 2
管理机构与人力资源配置要求.....................................2
管理服务要求.................................................. 2
基础管理服务.................................................... 2
5 顾客服务....................................................... 3
接待服务....................................................... 3
信报服务...................................................... 3
通讯设施安装服务................................................. 3
维修资金管理服务................................................. 3
装修管理服务.................................................... 3
投诉处理.......................................................... 3
延伸管理服务................................................. 3
6 房屋、设施设备运行与维护服务....................
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