知识管理－European Guide to good Practice in Knowledge Management-Part 4 Guidelines for Measuring KM.pdf

CEN
CWA 14924-4
WORKSHOP March 2004
AGREEMENT
ICS
English version
European Guide to good Practice in Knowledge Management -
Part 4: Guidelines for Measuring KM
This CEN Workshop Agreement has been drafted and approved by a Workshop of representatives of interested parties, the constitution of
which is indicated in the foreword of this Workshop Agreement.
The formal process followed by the Workshop in the development of this Workshop Agreement has been endorsed by the National
Members of CEN but neither the National Members of CEN nor the CEN Management Centre can be held accountable for the technical
content of this CEN Workshop Agreement or possible conflicts with standards or legislation.
This CEN Workshop Agreement can in no way be held as being an official standard developed by CEN and its Members.
This CEN Workshop Agreement is publicly available as a reference document from the CEN Members National Standard Bodies.
CEN members are the national standards bodies of Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,
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Slovenia, Spain, Sweden, Switzerland and United Kingdom.
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© 2004 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members.
Ref. No.:CWA 14924-4:2004 E
CWA 14924-4:2004 (E)
Contents
Contents..........................................................................................................................................2
Foreword.........................................................................................................................................3
Introduction ......................................................................