未来企业通信市场格局预测.doc

未来企业通信市场格局预测
There have been several distinct munications eras since the first digital switching systems arrived on the scene more than three decades ago. For a quarter-century digital PBXs dominated the market for munications systems. Digital PBXs were available with a choice of applications options throughout the years, including: voice messaging and IVR systems (beginning in the early 1980s); fully integrated enhanced contact centers (beginning in the late 1980s); and wireless handsets and CTI (beginning in the early 1990s).
The IP telephony era dates from the beginning of this century and has seen several more application options added to the list, including mobile cellular extensions and munications (UC). UC has since e a catch-all shorthand term for virtually munications solutions, and now includes core telephony functions such as dial tone, according to a growing number of system suppliers. At the close of this decade, the distinct line between a standalone IP telephony system and the optional peripheral UC server is beginning to fade as we enter yet another munications era.
The key questions currently confronting customers, suppliers and dealers alike are: how will the new era be defined, munications product/technology trends are reshaping the market, and who will be the market leaders (and market losers)? Unfortunately, there are no clear cut answers to any of these important questions, but it is advantageous to speculate about how munications will continue to evolve and what possible scenarios are likely to play out. The only sure thing is that market dynamics will change, not stay static, during the next 10 years.
The Next Era: munications
The IP telephony era matured rather quickly during the past few years as peripheral UC options became a more integral, almost standard, component of the customer munications system. The first full-featured converged telephony/UC offering was the Siemens OpenScape UC Server that integrated two Siemens standalone