六西格玛卓越绩效介绍.ppt

Introduction to Six Sigma
Measure
Control
Improve
Analyze
Define
Recognize
Six Sigma
Performance Excellence
 2000 American Society for Quality. All Rights Reserved.
About This Section
This module is an overview of the “recognize” and “define” phases which apply primarily to executive and Champions but affect black belt activities. It presents an introduction to Six Sigma as well as a business rationale for anization to implement a Six Sigma culture.
Six Sigma, A Quest for Process Perfection
Meet Goals and Attack Variation
Frequently Asked Questions...
What is Six Sigma and how does it impact process capability?
Why should Six Sigma be given serious consideration?
Where and how does Six Sigma fit anization?
How does Six Sigma help me focus my operations?
How can businesses use Six Sigma to improve?
What type of gains can I expect to see if I adopt Six Sigma?
How long does it take to see benefits from Six Sigma?
What resources are required to implement Six Sigma?
What kind of infrastructure is required to support Six Sigma?
What are my first few steps to get the Six Sigma ball rolling?
What is Six Sigma?
Key Focus of Six Sigma - Chain of Causation
Our survival is dependent upon growing the business.
Our business growth is largely determined by customer satisfaction.
Customer Satisfaction is governed by quality, price and delivery.
Quality, price and delivery are controlled by process capability.
Our process capability is greatly limited by variation.
Process variation leads to an increase in defects, cost and cycle time.
To eliminate variation, we must apply the right knowledge.
In order to apply the right knowledge, we must first acquire it.
To acquire new knowledge means that we must have the will to survive.

Dr. Mikel J. Harry
Six Sigma Academy
6s
Developed by Bill Smith, Motorola Quality Manager
Implementation began at Motorola in 1987
Helped Motorola to win the first Baldrige Award in 1988
panies throughout the world