餐厅服务技巧标准（Standard of service skills in restaurants）.doc

餐厅服务技巧标准（Standard of service skills in restaurants）.doc餐厅服务技巧标准(Standard of service skills in restaurants)
Restaurant service skills standard 2009-12-01 21:471., the wrong dishes to the guests, what should I do?
The first to apologize, if the guest is not dongkuai, should be promptly removed, withdraw the kitchen department to verify, should be timely on the dish.
If the guest has already started to eat, do not have to withdraw, the best way to mobilize the guests to buy, if the guest refuses to, can inform the supervisor as giving food.
2. what happens when the guest is found to have damaged the hotel articles?
To immediately clean up debris, debris.
The guests asked with concern without bumps, such as scratches should take corresponding measures for medical assistance immediately.
The notification bar, politely to the guest to pensation.
3., in the service, the waiter accidentally soiled guests clothes (things) how to do?
A sincere apology from the clients (depending on the circumstances, e from the foreman, supervisor or manager).
The guests try to clean (possible, the consent of the guests agree, leave contact telephone number and address, for the guests to dry cleaning).
The supervisor, foreman as the case to give some preferential.
4. of his other diners eager to rush to the reception?
The guests introduced varieties of dishes cooked simple and quick, in this case, "eat, eat" is more important than "fine food, eat.
The person to the kitchen (or notify the supervisor, foreman and chef) contact, or can push menu or write "speed up" on the menu.
The service is quick, sensitive, and there is no need to ask the guest to help things, to meet the requirements of the guests.
5. of late guests should receive?
The more enthusiastic, there cannot be any impatient and unhappy said.
How to ask the guests seated, and then contact the kitchen, then for the guests on the simple and fast food.
The following classes from first to last warm service, no clean way, urging guests.
6., the guests need dishes, recipes