MC10 倾听.ppt

Lecture 10Listening: the Art of Saying NothingExercise: Write down the errors you noticed in the teHearing vs. Listening?Hearing–Act of perceiving audible sounds with the ear–Leaving you buzzing with sound, but avoid of information and ideas–Passive, automatic and natural?Listening? Way of ing more aware of ourselves and how we think? Requiring skill and practice? Active and deliberateListening Level-energy Involvement?Greatest Listening to help others active/empathetic) Listening to analyze and evaluate content Listening to retain content Listening to understand content Hearing ?LeastListening Types?Casual–Uses minimal attention, as with TV or radio?Attentive–Requires analysis of information, remembering content, and questioning the speaker?Empathetic–Fully understands the speaker’s views, values, attitudes, emotions, and feelingsThe Difference btwn Sympathy & Empathy?Sympathy: tell the person how you feel and what you think of;?Empathy: tell the person you understand how he feels and what he thinks 5-element Listening PrincipleTo listen by earsTo observe by eyesTo ask by mouthTo think by brain To feel by heart Signs of Poor Listening?Learning about important events late?As manager, employees talk to each other but not to you?Always putting out fires?Your boss avoids plicated tasks to you?Your boss or co-worker constantly repeats information to you Obstacles to listening?Gap btwn speaking and thinking rates?Physical distractions?Emotional deafness?Boredom and disinterest?Lack of concentrationListening Strategy?Use empathy?Suspend judgement?Tolerate silence?Listen for total meaning? Feedback? Ask questions