饭店英语：Unit 1.ppt

Unit 1 Reservation
Dialogues
Reading
Further Reading
Leading-in
Leading-in
For most hotels, Reservation is a department separate
from the Front Desk. The reservationist is responsible for
receiving and processing reservations for modations.
It may be the first contact that the hotel could make with
the guests and it will leave an important impression on the
customers.
Think carefully and try to answer the following
questions:
Usually how many types of rooms are there in a hotel?
What does a reservation call include?
PartⅠ DialoguesUseful Words & Expressions
Useful Words & Phrases
make a reservation 预订
. We have made a reservation for a
double room at the hotel.
in case 以防万一
. In case es back, let me
know immediately.
Take the raincoat in case it rains.
Useful Words & Phrases
time of arrival/departure
到达/离去时间
extension number
分机号码
reservationist
预定处值班员
outside call
外线电话
general switchboard
总机
Useful Expressions
I’m sorry, madam, but I haven’t got any
record. Have you got a letter or an e-mail
confirming your booking?
2. We have no record of a reservation in your
name.
3. What kind of room do you like to book?
4. Could you let me know how long you will be staying in our hotel?
5. Sorry, we are fully booked for single rooms, but I could book you a double.
6. If we are full or if there is no vacancy, we can put you on a waiting list or find you a room in another hotel nearby.
7. We are sorry that we could not guarantee you a room for the time you want.
8. Hold the line please, I will put you through right now.
9. I am sorry, the line is busy now and will you try another extension please?
10. I am afraid that you have got the wrong
number.
Exercise
Ⅰ. For the reservationists, it is very important to get
familiar with the names of different countries and
their correct locations. Read the following country
names correctly and try to find their locations in
the world map.
Australia
Myanmar
Cambodia/
Kam