外文文献.doc

南京工程学院
英文文献及译文

作者: 蔡明健学号: 209060522
系部: 经济管理学院
专业: 信息管理与信息系统
题目: 服务型政府理念下我国公共服务型
电子政务的现状分析和发展策略研究
指导者: 黄传峰副教授


2010 年 5 月
原文
Global e-government development status and characteristics and the future

by Bao-ling Li
Modernization of Management
ABSTRACT: This article reveals the development trend of global e-government features based on the analysis of national e-government development status, we proposed the future development of e-government in four directions: the "user as the center", the introduction of customer relationship management; portal The main window of the government services; implementation of knowledge management, the establishment of a knowledge-based, intelligent government; government and business cooperation in the development of e-government approach.
KEYWORDS: e-government; development characteristics; the future direction
With the information and the further development of technology, e-government worldwide attention and has been widely promoting. All countries are in the construction and development of e-government, with the as infrastructure. E-government will reform the world of administration and a significant and profound impact, but also the petitiveness of countries and in the future international status of the world which have a decisive effect. China's current development of e-government still a certain gap with devel