沃尔沃DMS保修操作程序.ppt

VOLVO Warranty Training
<2010-07-13>, Security Class: <Proprietary>11/13/2017
1
<DMS2QW90 Training>, <VOLVO CAR CHINA - Customer Service>, <Chris XU>, <JXU58>
培训内容
DMS 保修相关新功能介绍
DMS 上传单据新流程介绍
保修政策更新
保修单据注意事项
<2010-07-13>, Security Class: <Proprietary>11/13/2017
2
<DMS2QW90 Training>, <VOLVO CAR CHINA - Customer Service>, <Chris XU>, <JXU58>
11/13/2017
Issue date: 11/13/2017
Page 3
DMS保修操作程序
VOLVO 售后服务保修部
<2010-07-13>, Security Class: <Proprietary>11/13/2017
Page 3
<DMS2QW90 Training>, <VOLVO CAR CHINA - Customer Service>, <Chris XU>, <JXU58>
售后保修开单流程
保修申请作业
保修案件冲帐作业
保修资料查询
保修历史资料查询
保修反馈
<2010-07-13>, Security Class: <Proprietary>11/13/2017
4
<DMS2QW90 Training>, <VOLVO CAR CHINA - Customer Service>, <Chris XU>, <JXU58>
保修申请作业
点击进入
保修申请作业
<2010-07-13>, Security Class: <Proprietary>11/13/2017
5
<DMS2QW90 Training>, <VOLVO CAR CHINA - Customer Service>, <Chris XU>, <JXU58>
保修申请作业
查询
<2010-07-13>, Security Class: <Proprietary>11/13/2017
6
<DMS2QW90 Training>, <VOLVO CAR CHINA - Customer Service>, <Chris XU>, <JXU58>
帐类为保修的只能由保修员结案
保修申请作业
<2010-07-13>, Security Class: <Proprietary>11/13/2017
7
<DMS2QW90 Training>, <VOLVO CAR CHINA - Customer Service>, <Chris XU>, <JXU58>
结案后按此键进行保修明细修改
保修申请作业
<2010-07-13>, Security Class: <Proprietary>11/13/2017
8
<DMS2QW90 Training>, <VOLVO CAR CHINA - Customer Service>, <Chris XU>, <JXU58>
普通保修项目
保修申请作业
<2010-07-13>, Security Class: <Proprietary>11/13/2017
9
<DMS2QW90 Training>, <VOLVO CAR CHINA - Customer Service>, <Chris XU>, <JXU58>
保修申请明细填写规范
在支持文件中仅需详细填写该申请单涉及TR,TJ,PA号码,如不填或漏填,则视为无相应的文件。
正确的格式示例: TRXXXXXX,PAXXXXXX,TJXXXXX,
GWXXXXXX,PAPXXXXXX
<请不要在字母及号码之间加”-”>,并且2个文件中以逗号隔开
在通报号码中需填写所执行QB号
正确格式示例:S/R/A/LXXXXX
<2010-07-13>, Security Class: <Proprietary>11/13/2017
10
<DMS2QW90 Training>, <VOLVO CAR CHINA - Customer Service>, <Chris XU>, <JXU58>