ChapterFour EnglishattheHotel大连理工大学电子音像出版社ntsCheck-inandCheckoutHousekeepingServiceFoodandBeverageExchangeofForeignCurrencyConventionandExhibitionServiceSection1Section2Section3Section4Section5Section1学会用英语与客人有效沟通,证实客人身份及询问有关旅途事宜熟练掌握与本话题相关的专业英语词汇及常用句型表达练习用英语迎接客人学会英文欢迎词的规范写作学会英语众欢迎客人的礼仪StudyObjectivesSection1PartTwoSituationalDialoguePartThreeWriting-skillPartFourExercisesPartFiveSocialEtiquettePartOneBackgroundMaterialPartOneBackgroundMaterialQuestion:Howtohelpthetouristswithcheck-inandcheck-outformalities?TipsforreferenceIfyouareatourguidewhoishelpingyourtouriststopassthroughchecking-inorcheckingoutformalitiesathotel,herearetheguidelinesforyou:,,,plane(ortrain)ticketsandcustomsdeclarationformsputintheircarry-,:areceptionistB:atourguideC:atouristD:atourleaderA:Goodafternoon!:Goodafternoon!I’dliketohavetwosuitesandtensinglerooms1,:Haveyoumadeareservation?B:'':Oh,I,:I'?A:,yes,:Isthereabathinth
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