酒店信息系统培训课件.ppt

酒店信息系统
授课人:青岛酒店管理学院
旅游与酒店管理学院
请勿使用手机(打电话、玩游戏、发短信)
请勿食用零食
请勿交头接耳
旅游与酒店管理学院课堂文化
请勿使用耳机、阅读与授课无关的资料!
Reservations
Guest Status(客人状态变化图)
Reservation
Check In
Check Out
Expected
Checked In
Due Out
Walk In
Extended
Checked Out
CANCELED
1
3
3
4
1、New Reservation 2、Edit Reservation
3、Cancel Reservation 4、Reactivate
5
6
7
Billing、Cashier
4
2
5
5、Delete
预订部
Front Office
前厅部
Housekeeping
客房部
二、预订部的报表
第三次作业——预订报表(Reservations)
Page No. 1 Ramada Plaza Pudong, Shanghai
2 Reservations: entered on/by (24/01/07)
(entered on:=24/01/07)
18/03/08 18:13
Room No.
Name
Arr.
Dep.
Prs
Rms
RmTy
Rate code
CPL
ID
made on
RT
Company/Agent
Liu, Zhi
24/01
25/01/07
1
1
SUBQ
WALKIN-A
TRAIN
24/01/07
1
Liu, Zhi
24/01
25/01/07
1
1
DSDQ
WALKIN-A
TRAIN
24/01/07
1
Wang, Fei
24/01
25/01/07
1
1
SUBQ
WALKIN-A
TRAIN
24/01/07
1
Yue, Fei
24/01
25/01/07
1
1
SUBT
WALKIN-A
TRAIN
24/01/07
1
Zhang, Fei
24/01
25/01/07
1
1
SUBT
WALKIN-A
TRAIN
24/01/07
1
Total
5
Page No. 1 Ramada Plaza Pudong, Shanghai
2 Reservations: pany (24/01/07)
(Arrival>=24/01/07)
03/04/08 17:31
Room No.
Name
Dep.
Prs
Rms
RmTy
Rate Code
CPL
ID
made on
RT
Agent/
Source
** Company
Arrival: 2007-1-24
Clinton, Bill
26/01/07
1
1
SUBT
TRAIN
24/01/07
1
Bush, e
25/01/07
1
1
DXAQ
TRAIN
24/01/07
1
Baker, Helen
26/01/07
1
1
SUBQ
WALKIN-A
TRAIN
24/01/07
1
Brown, Julie
02/02/07
1
1
DXTO
TRAIN
24/01/07
1
** Total **
4
4
第五次作业——预订报表(Reservations)
第四次作业——客史资料(Profiles)
Page No. 1 Ramada Plaza Pudong, Shanghai
1 Guests' addresses
26/03/08 19:35
Name
Street
City
ZIP
Company
Telephone
VIP
Liu, Zhi
0132-14700167
Liu, Zhi
0156-14100087
Liu, Zhidan
010-19031936
客房预订确认书
日期:January 14, 2008 发自:(销售部预订员)
致: 电话:+86(21) 5055 4666 ext: 1650
ext: 1651; ext: 1652
公司: 传真:+86(21) 5030 8880
传真: E-mail:mailto:res@ res@
页数: 1 工作时间:8:00am-8:00pm
尊敬的 Song,Jiang 先生/小姐:
感谢您选择浦东华美达大酒店,以下是您的预订确认书:

预订确认号: 7
客