某著名HR咨询公司的绩效管理方法论.ppt

PerformanceManagementAGuidetoConsulting阿里巧巧iscussionObjectivesProvideanoverviewofcurrentthinkingandtrendsDiscusswhatPMconsultingisallaboutReview“whatworksandwhatdoesn’t”ShareBestPracticesresearchReviewsomeofthebasicplanningandprojectsteps阿里巧巧roupDiscussionAnswerthefollowingquestions:?panieshavethisprocess?’titworksowell?Whatmakesitsodifficult?anizational/teamcontextEnsurestheclosest“lineofsight”possibleSource::panyexist?Whereisitgoing?Size SalesMarkets LocationsProducts CompetitiveChallengesSBULinkagesHowwillitgetdone?ValuesandOperatingPrinciples Technologypanybeverygoodatdoing?essbemeasured?anizationalCapabilitiesBalancedScorecard阿里巧巧usinessPlansareDevelopedbytheBusinessUnitsResourceRequirementsIndustryLatinAmericaAsia(Europe)ObjectivesofthebusinessunitObjectivesoftheregionBottom-up-approach:-down-approach:DerivationofobjectivesfromcorporatestrategyObjectivesofdepartmentsandindividualsStrategyoftheCorporationObjectivesofthecorporationPeopleFacilitiesTechnologyEquipmentandMachinery阿里巧巧omponentsofaBalancedScorecard(withsamplemetrics)FINANCIALRESULTSCUSTOMERSATISFACTIONBUSINESSPROCESSESLEARNING&GROWTHAFYPROI/ROASurplusGrowthNewsales:newcustomersAdditionalpolicies:currentcustomersMarketshareCollectingpremiumsCalculatingsellingprice:newproductNewlicensing(Region&Corporate)EstablishingtheBusinessCasefornewventures,newlocationsProductDevelopment:#petencygrowthAdditionalcountriesCorecapabilitiesgrowth阿里巧巧ascadingStrategic&ANIZATIONMETRICSFinanceFinanceCustomerCustomerBusinessProcessBusinessProcessLearning&GrowthLearning&GrowthBUSINESSUNITTEAMS/ountability5to7GOALS“SMART”parametersDirectlyaligned阿里巧巧