加盟店规范管理手册dinggao.doc

加盟店规范管理手册dinggao————————————————————————————————作者:————————————————————————————————日期: 加盟店规范管理手册目录从业规则及行为规范··········································(1)加盟者的职责··················································(2)营业前的工作··················································(2)营业中的工作··················································(3)打烊后的工作··················································(4)其它的工作····················································(4)服务人员职责··················································(5)收银职责·······················································(6)员工奖惩细则··················································(7)就职辞职与工资制度··········································(8)员工的管理规定···············································(9)员工健康与医疗的规定········································(9)工作着装规定··················································(9)工作日志管理················································(10)职业标准·····················································(10)喜佰客从业准则及行为规范1、我们所具有的品格:敬业、效率、诚实、文明。2、衣着服饰得体,仪表端庄,讲究个人卫生。3、视顾客为亲人,为客人营造如同回家就餐的气氛。4、用语亲切、手势礼貌、表情自然、回答耐心。5、善意、恰当地劝阻顾客的不当行为。6、上级交给的事情立即去做,不陈述任何客观理由。7、尊重同事间的友情,规劝、制止同事有损公司信义的行为。8、不做触犯法律和违反公司规章的事。9、敢于承认和改正自己的过失。10、不谋取薪金以外的不正当收入,不接受顾客的馈赠。加盟者的职责必须从多方面努力,以适应营销工作要求,熟悉服务的全过程,采取有效措施,以保证每个员工能充分发挥积极性,控制产品品质和成本,创一流服务确保经济效益。1、要对连锁店经营管理的工作全面负责,熟悉管理控制体系,贯彻执行监督检查。2、对全店员工的工作进行考核,依照公司的规章制度作出奖惩决定。3、熟悉喜佰客热狗加工程序、质量标准、卫生标准和服务标准。4、严格控制物料的进出,食品销售的管理,控制成本,以保证效益。5、合理调度指挥,保证营销正常进行。6、接待顾客投诉,并合理正确的处理,辟免事态扩大。避免出现负面影响。7、有危机情况,及时疏散顾客,采取响应对策,以防造成严重后果。。9、创造提高业务能力的条件,不断提高经营管理水平。10、经常分析销售经营状况,以保证营销目地实现,并积极向公司提出促销策划建议。营业前的工作为了保证正常运行,必须详细地做好各方面的工作,请遵照以下各方面执行:1、穿好工作服,戴好工作帽,整理面容,带好工牌。2、检查所有装饰品是否正确、清洁、整齐,将所用的工具、敷料准备好。3、确认是否清洁卫生,检查客人用的设备是否好用,是否清洁。3、准备好半成品,并检查半成品的品质;4、打开设备电源,准备好各种工具,预温状态,检查设备是否运行正常;,确定店内适宜的照明亮度和店堂外装饰照明。6、检查电器的安全状态,不能正常工作的设备,立即排除故障。7、检查是否备齐应用物品,服装仪容是否规范,并保持良好的工作状态。8、每天需要检查以下各项,并进行认真的记录:检查名称:NO:YES:是否干净灯箱是否完好玻璃是否损坏桌椅灯管音响收银柜台饮料机圣代机咖啡机调料面包机烤箱保鲜柜冷冻柜炸炉厨房工具消毒液打卡机干货间半成品数量、日期员工岗位、人数经理留言本 MGR签字:注意:请检查完后,如有问题,马上解决。如有困难请记录在经理留