anizationalAlignmentandManaginganIncreasinglyDiverseWorkforce February18,anizationstorealizesynergiesInnovation&GrowthFocusesongeneratingnewideasandproductsOutsourcingTransitionsservicesandtransactionstoexternalprovidersGlobalExpansionSourcesnewmarketsortalentfortop-linegrowthorforcostarbitrageChangeinOwnershipAltersownership,prioritiesofoperationsanddeliverablesTechnologyImplementationRealignsapplicationportfolios,automatestransactionsCostOptimizationReducescostsandassociatedresourcesRestructuringRealignunitsforbetterperformance&qualityTransactionsTransformation&mitment:mitmentandstakeholdersupport?Consequence:munication:How,municate?Capability:Dowehavetheresourcesandcapabilitiestoachievethis?.:ount?ChangeChallengesClientsTypicallyFaceduringTransformationChangechallenges/essas“getthetechnologyup”,essas“end-usersadopteddesiredbehaviors”:essasbehaviorchangeClearlydefinedesiredbehaviors(.“stop/start/continue”doing)DefineandtrackmetricsindicatingadoptionofdesiredbehaviorDevelop“consequencemanagement”plantoencouragedesiredbehaviorsanddiscourageunwantedbehaviorsStakeholders,especiallymanagers,areresistanttothechange(-aroundsorcontinuetouseoldsystem),orhaveemotionalreactionstothechangeConductastakeholderanalysistounderstandwhichandhowemployeesareimpacted,theirconcerns,howtobestaddressthoseconcernsDevelop“what’sinitforme”messagestailoredtomanagersandotherkeystakeholdergroupsConductworkshoptosupport“personaltransitions”Developtailoredandtimely2-municationsInsufficientengagementfromsponsorsandleaders:ountablefortheresultsProvidesponsorsandleaderswithon-boardingandskill-buildingsessionsHoldregularcheck-inswithsponsorsandleadersInsufficientChangeManagementcapabilityand/heroleandrequiredskillsofChangeTeammembersandselectandfullystaffbasedontheroleprofile(s)ProvideChangeTeamwithon-boardingandskill-buildingsessionsHoldregularreviewsofchangemanagementlessonslearnedManagingChange…Changeis…e-orientedRelativelyQuickTransitionis…ExperiencesPsychologicalProcess-basedGr
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