DB31T361- 《办公楼物业管理服务规范》.doc

DB31/T361-《办公楼物业管理服务规范》该标准自10月1日起实施。上海市质量技术监督局办公楼物业管理服务规范目   次前言.......................................................................................................................................III1范围.......................................................................................................................................12规范性引用文件...................................................................................................................13术语和定义...........................................................................................................................1办公楼 officebuilding.......................................................................................................1物业管理 property management.......................................................................................1顾客 customer..................................................................................................................1突发公共事件 precipitatingevent..................................................................................14基本要求.........................................................2资质要求..........................................................2管理机构与人力资源配置要求.....................................2管理服务要求..................................................2基础管理服务....................................................25顾客服务.......................................................3接待服务.......................................................3信报服务......................................................3通讯设施安装服务.................................................3维修资金管理服务.................................................3装修管理服务....................................................3投诉处理..........................................................3延伸管理服务.................................................36房屋、设施设备运行与维护服务.....................................4房屋维护管理..................................................4设备设施运行与维护服务.....................................4设施设备日常维修服务.