饭店英语-课件（ppt讲稿）.ppt

Teaching Objectives 123 To have a mand of oral English of miscellaneous services To know the procedures of miscellaneous services To know some terms on miscellaneous services Basic Information Basic Information The guest should ask for baby-sitting service The guest should ask for baby-sitting service 3 hours in advance. 3 hours in advance. The attendant should ask the time to take care The attendant should ask the time to take care of ,the age and habits of child ,and special of ,the age and habits of child ,and special requests clearly. requests clearly. Hotel can not provide baby-sitting service for Hotel can not provide baby-sitting service for children under 18 months. children under 18 months. Basic Information Baby-sitting service Basic Information Basic Information Basic Information Lost and Found Ticket I. Laundry service ask whether the guest needs laundry service or not. tell the place to leave the laundry. ask the guest to fill in the laundry list. tell where to get the laundry list tell the guest how to fill in the list (the number of the laundry, requests, time to get back) tell the guest the time to send it back. when sending the laundry back, ask the guest to check it. Service procedure Service procedure II. Morning call service Greeting Ask time to wake up extend wishes