柜员协助式自助服务系统的设计和实现.pdf

Abstract Abstract The traditional machine ofATM and Tellersystem onlysaM for one customer at thesame time,SO thattheefficacy ofthem nowadays the traditional manufacture mit forlotsofdeputy activitiesincludiIlg the dealactivities queue time ofwaiting forthe problem of queue es themost seriousquestion -Assisted Self-Service system isthe novel countersystem negotiating the customer self-service function 、析m Teller bing themachine ofATM for severalcustomers tellermodule of thesystem can monitorthe action process ofany end through theoperational interface of several screens provided by theteller the Ollehand,the milerCan take the deal of customers torequest forself-operation totheself-process ofthemost deal for customers;in theotherhand,the teller call provide assistance for customers tO continue the theseadvantages,the system alsohas very s“llfulassistant stylesthrough processing,such as asking forassist,auto-assist and auto—canceling— not only brings some convenience for theteller, butalsogives the customers can choose voluntarily the degree ofthetellerassist,which Can increasethe function experience ofthe willmake e adelightful process andimprove the satisfactiondegree ofthecustOmers. The tendency of software development isautomatization implement theautOmated process ofbank dealusing theXML filestO define the process function,resulting inthe bank dealtO havehigherc觚crs ofextemibility and good we design thesystem ofXML automatOn which provides an interface formanaging theprocess activitiestakesthedefinition on the method ofexploring theupper application and on themouthpiece visiting hardware devices,has the chal'acte侣of interfaceno-relation and function no-relation. Teller-AssistedSelf-Servicesystem isdeveloped anddeployed on thisplatform