饭店衡量标准Hotel metrics饭店衡量标准酒店标准.doc

饭店衡量标准Hotel metrics饭店衡量标准酒店标准.doc饭店衡量标准(Hotelmetrics)(饭店衡量标准(酒店标准))eexcellenthotelstaffAmeasureofthehotelstaffisexcellent,inadditiontoseewhethertheyhavecertainprofessionalknowledgeandabilitytosmileandfriendlyserviceattitudetwo"hardindex〃,dependsonwhethertheservicehasavarietyofskillsembodiedinthefollowing10aspects;thatistosay,agoodhotelattendant,inadditiontoprofessionaltheprocessofpersonalizedservicequality,:intheguestservice,theenthusiasmcannotbeless,,thetruthmustbenaturallyinthewholecourseofservice,maynotbesoeasy,don'tbeselfdefeating,superfluous・Thesincereserviceistherequirementsofeachemployeetreatsguestsastheirlovedones,sincere,mostwillingtoforhim(her)service,affection,fromtheheart,withoutaffectation,isnotaffected,allinnaturallyreflectedinthehospitalityandserviceskills・Readytouseservice:alsocalledrandomservice・Therearequantitativeservicedivision,serviceprocess,uestserviceinhotels・,theservicevaluewillbegreatlyreduced・Forexample:theguestaskstheemployeewhoisengagedinthemealservice,howdoesthehotelclinicgo?Thestaffbusywithalivebyhandtodealwithcasuallytrouble,guestswillbetoadvancegoodserviceimpressionofregretthanresentment,itisthestaffatanytimeisnotstrongsenseofserviceperformance,can