各大公司面试试题.docx

公司面试题
默认分类 2009-08-29 12:32:23 阅读119 评论0 字号：大中小
戴尔
　　 one question and write down the trouble shooting steps in English ( 4-5 steps )
　　　　 report his computer cannot start after sudden power lost. How will you trouble shoot and find out the cause of the failure.
　　　　 computer was used normally last day, but today, the user cannot connect to internet via dial-up networking.
　　　　 complain the system send out great noise. What’s the detail action to identify the faulty part?
　　　　 computer was suddenly disconnected from LAN, how to trouble shoot?
　　　　 computer was hung up. After reboot, only one cursor blinked on the upper-left corner. How to fix this problem.
　　II. Reading and translation:
　　　　Passage 1.
　　　　Customer called in and reported the battery weren’t charging, System LED indicator was in yellow.
　　　　 customer remove the battery from the battery bay by sliding the latch at the bottom of Notebook. Checked the battery power level by pressing the check button on the battery. It indicated no power.
　　　　 customer remove the CD ROM off the Media bay, then plug the Battery to the media bay, it was still same result.
　　　　 customer try with other battery, in the battery bay and media bay, it was ok. Battery could be charged.
　　　　 customer provide the DSN number from the fail battery. CN-05H980-69502-21U-01GB.
　　　　
　　　　Informed customer that we would send a replaced battery to her.
　　　　Passage 2.
　　　　Customer bought a Notebook 20 day ago, then discovered that when she adjusted the Brightness of the LCD, the LCD would turn to very dim. She must reboot the Notebook few times before the LCD might display normally.
　　　　 her try gently apply pressure above the keyboard near the LEDS and power button.
　　　　 her swivel the LCD back and forth and lightly tap the plastic back of LCD.
　　　　 her gently apply pressure on the bezel surro