旅发会礼仪人员培训资料—英语资料样稿.doc

常见接待英语
主讲：李蒙
I. PART ONE: GREETINGS
Useful Expressions
Greetings Responses
Good morning/afternoon/evening Good morning/afternoon/evening.
How are you (getting on)? Fine, thanks. And you?
How are things with you? Oh, not (too) bad. And you?
How’s life/everything with you? Quite well, thank you.
Very well, thanks.
How’s it going, then? Just fine.
Just so so.
Not very well.
Notes:
Good ，早安（中午12点前用）。回复时用一样话。
Good 。（下午5点前用）。回复时用一样话。
Good evening. 晚上好。（下午5点后用）。回复时用一样话。
2．sir 先生。对不知姓名单个男来宾称呼。对不知姓名单个女来宾称呼madam(夫人，女士，小姐)，放在句末。
如：Good morning, sir. Good afternoon, madam. Yes, sir. Yes, madam.
madam 既可用于已婚妇女，亦可用于未婚女子。
注意：当有数位男来宾时应称呼gentlemen, 不可称sirs
当有数位女来宾时应称呼ladies, 不可称madams.
3．对于了解姓氏客人应称呼其姓氏。西方人认为A guest’s name is music to his 。Mr先生，冠于男子之姓（或姓名）之前称呼。
如：Mr (Henry) Green（亨利。）格林先生。亦可冠于职务之前。
如：Mr President总统先生。
Mrs夫人，太太。冠于已婚女子之姓（或姓名）之前称呼。
Miss小姐。冠于未婚女子之姓（或姓名）之前称呼。
Ms女士。冠于不明婚姻情况女子之姓（或姓名）之前称呼。
Mr, Mrs, Miss, Ms均不可冠于名字之前。如：Mr David, Mrs Kath, Miss Jane, Ms M均为易犯错误。
II. PART TWO: INTRODUCTION
Useful Expressions
Introducing people
---Allow me to introduce … to you.
---May I introduce …to you?
---Let me introduce… to you.
---I’d like you to meet…
When being introduced
---How do you do, Mr…
---(I’m) glad to know you, Mr…
---(I’m) very glad to meet you.
---(I’m) pleased to meet you.
---(It’s) nice to meet you.
---It’s a pleasure to meet you.
Self-introduction
---May I introduce myself? I’m…
---Let me introduce myself. I’m…
---Hi. My name is…
---How do you do? My name is…
Notes:
introduction 介绍。西方人在介绍大家相互认识时通常是：把通常人介绍给你所尊重人（通常老人和妇女是受尊重）。所以应遵照下列标准：
；
，将年纪较轻介绍给年纪较大，将通常人介绍给关键人；
；
。
II