《快递服务标准》(Express service standard).doc

《快递服务标准》(Express service standard).doc《快递服务标准》(Express service standard)
Express service standard (Draft) express company
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"The courier service standards'" (Draft) * * * [big baby]
Express service standard (Draft)
Author: unknown article source: reprint hits: 62 update time: 2007-7-10
Express service standard (Draft)
Catalog
Scope 12 normative reference file 1
terms and definitions 1
express service 1
express 2
express service links 3
courier service documents 3
general rules 3
4. 1 timeliness 3
accuracy 3
3 security 3
4 convenience 4
organization 45. 1 qualification 4
business philosophy 4
social responsibility 5
service time limit 5
service charge 5
service place 6
service facilities 6
service equipment 6
information management 6
service format contract 7
file 7
communicate 9
service 10
6. 1 send 10
delivery 11
query 10
compensation 12
customs declaration 14
internal handling 15
exception handling 157 service improvement 16
basic principles 16
customer satisfaction 16
customer complaints 17
service improvement 18
fast mail service
Express service
range
This standard specifies the basic terms of express service and the basic requirements for service organization, service links and service improvement・
This standard applies to the organization and personnel engaged in express service・
normative reference documents
The terms in the following documents are referenced by this standard and become the provisions of this standard・ Any dated reference document, and all subsequent amendments (excluding the contents of the corrections) or revisions shall not apply to this standard, however,
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