酒店管理系统餐饮设计论文(英文).doc

..页眉.. 页脚. 酒店管理系统餐饮设计论文(英文) A SOFT SYSTEMS METHODOLOGY APPROACH TO DESIGN A RESTAURANT MANAGEMENT MODEL FOR A GREAT TOURISM HOTEL Abraham Briones-Juarez, Ricardo Tejeida-Padilla, Oswaldo Morales-Matamoros Instituto Polit ico Nacional, Mé xico ******@.mx, ******@, ******@ ABSTRACT This paper is about the design ofa systemic model used in restaurants' management inside the hotels of Great Tourism category in Mexico City, applied to the Restaurant the Gifts of the Hotel Sheraton Centro Historico. With the purpose of establishing a Holistic vision of the work's development, the use of the Systems' Paradigm and concepts of Soft Systems Methodology by Peter Checkland was determinate, since the case of study isa social system that is not only able to choose means to reach certain goals, but also capable to select and to change them. The designed model was conceptually defined with the restructuring of the information flows, the anization of the restaurant'anizational structure and the view of the elements that affect the system in its intern and external environments. Keywords: Soft System Methodology, management, restaurant, hotel, tourism. INTRODUCTION Tourism is one of the most important and dynamic segments in the current world contributing with around 11% of the world production and generates one of each eleven work positions. It is considered that i