BPR论文英文.docx

Business Process Analysis - A Letter from America
Professor V. Arunachalam
Distinguished Service Professor,
Departments of Material Science and Engineering
Robotics and Engineering Public Policy
Carnegie Mellon University
Pittsburgh, PA, 15217
and
Dr. Eswaran Subrahmanian
Senior Research Scientist,Engineering Design Research Center
Carnegie Mellon University
Pittsburgh, Pa, 15217
August, 1995
A report to Engineering and Scocial Science Research Council, UK
To enable the reader to access this BPRC report speedily and flexibly, it has been organised into the following separate sections:
A report to Engineering and Scocial Science Research Council, UK
Section 1: Abstract
This report is on the recent innovations implemented by American companies in the way they manage their business and by the US government in supporting the industrial and technological base in the country. American corporations visible to outsiders are generally very large, with annual budgets running well above the national budgets of many countries, and with a range of diverse operations transcending divisional, organisational and national barriers. In responding to changes in the global market place, they are continually introducing innovations in process and product technologies and in product development and manufacturing cycles. It is difficult to enumerate, let alone discuss, all the innovations that are seen in US business today. Instead, we shall focus on innovations that are significant and generic for improving business processes. This is relevant as more than fifty percent of US firms are medium or small sized, and the general competitiveness of US industry depends on them as well. In this report, we do not discuss the recent trends in financial, merger, ROD and marketing strategies and processes. Instead, we discuss only
those issues related to business processes that impact the ability of US business to meet the identified market demands in cost, quality a