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? 2005 Prentice Hall Inc. All rights reserved. PowerPoint Presentation by Charlie Cook The University of West Alabama t e n t h e d i t i o n Gary Dessler Gary Dessler Chapter Chapter 9 9 Part Part 3 3 Training and Development Training and Development Performance Management Performance Management and Appraisal and Appraisal After studying this chapter, you should be able to: After studying this chapter, After studying this chapter, you should be able to: you should be able to: 1. Describe the appraisal process. 2. Develop, evaluate, and administer at least four performance appraisal tools. 3. Explain and illustrate the problems to avoid in appraising performance. 4. List and discuss the pros and cons of six appraisal methods. 5. Perform an effective appraisal interview. 6. Discuss the pros and cons of using different raters to appraise a person ’ s performance. 1. Describe the appraisal process. 2. Develop, evaluate, and administer at least four performance appraisal tools. 3. Explain and illustrate the problems to avoid in appraising performance. 4. List and discuss the pros and cons of six appraisal methods. 5. Perform an effective appraisal interview. 6. Discuss the pros and cons of using different raters to appraise a person ’ s performance. ? 2005 Prentice Hall Inc. All rights reserved. ? ? 2005 Prentice Hall Inc. All rights reserved. 2005 Prentice Hall Inc. All rights reserved. 9–2 9 9––2 2 ? 2005 Prentice Hall Inc. All rights reserved. 9–paring Performance Appraisal and Performance Management ? Performance appraisal – Evaluating an employee ’ s current and/or past performance relative to his or her performance standards. ? Performance management – The process employers use to make sure employees are working anizational goals. ? 2005 Prentice Hall Inc. All rights reserved. 9–4 Why Performance Management? ? Increasing use by employers of performance management reflects: – The popularity of the total quality management (TQM) co