q. is it appropriate to refer employees to the eap ….docx

Important Notices : 1. Links to external websites are provided asa convenience. The Employee Assistance Program and Department of Enterprise Services do not endorse the contents, services, or viewpoints found at external sites. 2. Information in the Frontline Supervisor is for general purposes only and is not intended for any particular supervisor or human resource management concern. For specific guidance on handling individual employee problems, consult with your EAP Professional. Copyright ? 2013 by DFA Publishing & Consulting. All Rights Reserved. February 2014 Q . Is it appropriate to refer employees to the EAP when they plaints about each other? When attempting to plaints, I often find that they plicated, are exacerbated by personality factors, and involve issues that extend beyond the workplace. A. It is expected that supervisors will mediate disputes between coworkers, but this presumes the conflicts are work related. To resolve disputes can mean personally sitting down to help iron things out, requiring employees to resolve issues on their own, or using approved resources within anization to get the job done. Seeking help from the EAP is appropriate, especially if you quickly discover that the conflict has multiple parts beyond work-related matters. EAPs are experts at sorting things out and plicated conflicts. Often, resolving conflicts includes interventions with the