投诉信写作.ppt

Letters of Complaint
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需要投诉的情况：


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投诉信的内容
说明投诉的原因并表示遗憾
实事求是的阐述事情发生的经过，切记不要夸大其词。
指出问题引起的后果。
提出批评及处理的意见或敦促対方采取措施或者提出所希望的赔偿以及补救方式。
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写作三步走



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Tips
写投诉信时语气要冷静、郑重、克制，不必过于礼貌。但也要就事论事，不能进行人身攻击，同时，在描述问题时尽量采用被动句式，使描述更加客观合理。
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◇ 词句模板 ◇
1．段首常用语：
(1)I am writing to make a complaint about…
(2)I am most reluctant to complain，but…
(3)One annoying aspect of your service is…
(4)I have been pleased with your services for years，but now I feel very disappointed.
(5)I would like to draw your attention to the problem/fault…
(6)I am writing to inform you that I find…unsatisfactory.
(7)I wish to express my dissatisfaction/disappointment about…
返回目录
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2．段尾常用语：
(1)It would be highly appreciated if you could…
(2)I believe you will take my complaints seriously and…
(3)I hope you will give due attention to this matter.
(4)I would like to get this matter settled by the end of this month.
(5)I could not be more satisfied if you can kindly…
(6)I would appreciate it very much if you could…
返回目录
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Dear ______,
①I am ______（自我介绍）. ②I feel bad to trouble you but
I am afraid that I have to make a complaint about…(内容）.
③The reason for my dissatisfaction is ______（总体介绍）.
④In the first place, ______（抱怨的第一个方面）. ⑤In addition, ______（抱怨的第二个方面）. ⑥Under these
circumstances, I find it ______（感觉）to______（抱怨的方面
给你带来的后果）.
⑦I appreciate it very much if you could ______（提出建议和请求）, preferably ______（进一步的要求）, and I would like to have this matter settled by  ______（设定解决事情最后期限）.
⑧Thank you for your consideration and I will be looking forward to your reply.