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毕业论文
专 业 民航服务与管理
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目录
摘要..................................................4
关键词...............................................4
1．空乘人员形体美的职业要求...........................5
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2空乘人员形象与气质的构成.............................7
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3客舱服务技能概述......................................9
服务技能...........................................9
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4旅客管理及安全规则...................................11
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