Start Up - Business Benefits Session Objectives To understand that we are talking about Business Benefits for the client as a result of the project, but also that a “WIN - WIN” e is our objective To understand that Business Benefits must be agreed between the client and the RA if they are to be essfully achieved To understand the importance of having a process to measure and monitor the achievement of Business Benefits Which benefit could you track & deliver? A - Improved customer satisfaction? OR B - Fifty percent reduction in response times to our customers’ problems? 1 - Faster processing of revenue received? OR 2 - Revenue is banked the day it is received? …..and why? Business Benefits - problems Failure to describe appropriate benefits Failure to align the project with desired benefits Failure to recognize the impact of project implementation decisions on benefits Failure to monitor and assess benefits Business Benefits - management process Identify benefits Quantify (define) benefits Plan & deliver benefits Monitor & review benefits …and of course, involve the client Business Benefits - management tips Remember “Benefits” depend on the perspective the individual / group Make sure benefits are agreed up front by the relevant stakeholders Do mit to benefits that are beyond our control Do not confuse ‘features’ with ‘benefits’ Corporate Social Responsibility Health, Safety and Environment Promoting professionalism Skills transfer - ICE ME for the client “WIN - WIN” Other considerations
