速卖通回复总结.doc

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客户要的货比拟急，所以需要DHL的
Hello Dear Tom,
thank you for your inquiry for our product,  normally it can arrived by China post at 2014-3-9, but we can't promise it, because as normal need 25 days,but some time need  30 days more, if by DHL, it will arrive in time, we can promise, because it only need 5-7 days,DHL shipping cost pay it.
客户误认为订了两次，其实只有一次：
Hi Dear friend, we already help to check it, we found you just order one, not second,could you please don't cancel it, we will send it at it ok " Thank you so much
if you make in the future make a new order for other items in our store, we will give you 10% discount for thanks your kindly understand,
Wish joy and happiness with you in your life!
客户付税收的，上传产品也需要用到的：
About local ta*es and import duties.
The local ta*es and import duties maybe occur in some countries, Buyer or percipient is responsible for all such ta*es and duties. We can not guarantee which country and when need import requirements. If doubt, pls inquiry your local custom, we will help to provide all the document to clean the custom.
对于没做的货：
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Dear sir or madam:
Thanks for your order in our store,we very sorry to tell the item you order now is a little quality problem,better we don't send to you, could you cancel this order first" We will return you all money, or change to other items"
When you cancel this order, and make a new order for another item, we will give you 10% discount for this unconvience, is it ok" If don't need change to other item, we will return you all money, deeply sorry again for such problem.
Thank you for understand