西餐.doc

预定 1 、上午/ 下午/ 晚上好,我能为您做些什么? Good morning / afternoon/ evenig, May I help you? 2 、请问您一共有多少人来用餐? How many presons are there in you party,Sir/Madam? How many gicests ing? 3 、请问您几点到? What time would you like to arrive? 4 、请问您贵姓? May I have your name,please? 5 、可以留下您的联系方式吗? May I take your telephone number,please? 6 、请问您有什么需求需要我们做准备的? Is there anything specis you would like us to prepore? 7 、如果您有什么要求,请通知我们。 If you have further requiements,please let us know. 8 、恐怕我们餐厅给您留座到晚上 8: 00。 I'm afraid that we only can guarantee the table before 8:00in the evening. 一、二、迎宾 1 、上午好,欢迎光临。。。。。 e to our restanrant. 2 、我能为您做些什么? May I help you? 3 、请问您是否有预定? Do you have a reservation? 4 、请问您一共有多少人来用餐? How many persons 5 、请这边走/ 请跟我来。 This way please/Follow me,please. 6 、先生,您看见在这里可以吗? Would you like to sit here,sir? 7 、您是愿意靠窗户坐还是靠门坐呢? Which do you prefer,by the window or near the door? 8 、您对这张餐桌还满意吗? Is this table fine with you? 9 、这是您的菜单,先生。 Here is the menle for you,sir. 10 、对不起,先生,我们现在没有空餐桌,请您在酒吧稍等一会儿,好吗?有空桌,我们会立刻通知您。 I'm sorry,sir,we don't have a free table now,Would you like to have a drink in the bar?We'll call you as soon as possible. 11 、先生,对不起,让您久等了。 I'm sorry to keep you waiting,sir? 12 、如果您在用餐时有什么问题,请告诉我。 If you need any help,please call me. 三、点菜 1 、请问我可以为您点菜吗? Are you ready to order now? 2 、请问您想吃些什么? What would you like to order? 3 、请问您还需要点别的吗? Would you like some more? 4 、请问您的牛排要几成熟? How would you like your steak coled? (Rare 一成熟; Medium Rare 三成熟; Medium 五成熟; Medium Well 七成熟; Well Done 全熟) 5 、对不起,先生,这道菜已卖完。 I'm sorry sir ,we don't have any more. 四、征询意见 1 、请问您对一切还满意吗? Is everything to you satisfaction? Is everything all right with your med? 2 、请问您还需要我为您提供些什么吗? Is there anything eles that I can do for you ? Can I bring you anything else? 3 、请问我能清理餐台吗? May I clean your table now? Would you like me to clear you table? 五、致歉 1 、先生,实在对不起,我为我刚才的鲁莽行为向您道歉。 I'm terribly sorry for such a mistake sir? 2 、先生,对不起,我马上给你换一盘。 I'm change it right away. 3 、实在对不起,我马上报告主管。 I’m very sorry ,I'll call