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Ci Research – specialists in telephone market research Ci Research is an established and experienced full service agency that offers a flexible, intelligent and tailored approach to market research and research consultancy. We have over 20 years experience of working for clients across the private and public sectors and are specialists in conducting telephone market research, both in the UK and internationally. Our in-house CATI (computer aided telephone interview) enabled telephone unit is staffed by experienced interviewers who have worked in the industry for many years. Using state of the art Confirmit Software, our telephone unit arranges pletes 2,500+ interviews every month. Ci Research mitted to ensuring clients receive the highest levels of service which is underpinned by mitment to quality . We are full members of the Market Research Society and are ISO 20252 accredited – the quality standard for the market research industry. We are experts in conducting telephone research in the following areas: ? Customer awareness and understanding ? Customer perception, satisfaction and retention ? Customer experience and journeys ? Advertising and brand tracking ? Campaign development and testing ? Product / proposition development and testing ? Web-usability research ? Customer segmentation and mapping ? Impact assessments and evaluations ? Social research Telephone surveys can be