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客服中心管理方案.doc


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actively carry out the law on civil air defense education, drawn out of the air defense in Pingliang city Building under服务中心,由中心派专人帮助顾客办理入院的各种手续,一直把顾客送到病房并交给主管医生和护士。相应科室接到顾客后,即时启动科室及医生、护士的客户服务程序,运用医院的各种优质服务和服务创新措施,对顾客的诊断、治疗、护理、生活等过程实行全程服务。
9、凡科室提出需帮助办理出院手续的,协助其办理出院手续。对有特殊情况需要马上离院的出院顾客,可由顾客本人或其家属签一份委托书,并留下押金条和需付出院款项等,约好取发票的时间和方式,顾客可先离院。由中心代办出院手续,然后按约定的时间或者方式送到顾客手中〔顾客到中心取回或者由中心派人寄送到家中〕。
10、负责出院顾客的 回访,客户服务资料的汇总、分析和整理,每月做出分析报告供领导 和有关部门决策。
actively carry out the law on civil air defense education, drawn out of the air defense in Pingliang city Building under easy fare, daily special inspection and regulation, overfulfilled the province upper and lower knots of up to 500,000 yuan fee collection tasks. 5, further standardize internal management, improve staff quality. Adhere to the2
actively carry out the law on civil air defense education, drawn out of the air defense in Pingliang city Building under easy fare, daily special inspection and regulation, overfulfilled the province upper and lower knots of up to 500,000 yuan fee collection tasks. 5, further standardize internal management, improve staff quality. Adhere to the3
actively carry out the law on civil air defense education, drawn out of the air defense in Pingliang city Building under easy fare, daily special inspection and regulation, overfulfilled the province upper and lower knots of up to 500,000 yuan f

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  • 页数6
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  • 上传人酒酿小樱桃
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  • 时间2022-04-21