英语导游口试--导游业务(汇编).doc

精品文档
Questions and Answers on Normal Services of Tour Guides
What are the main points that the local gthe explanatory materials on the places that the group is going to visit. For an English-speaking guide, he must also make preparations for the English way of expressing himself.
For a tourist group that is composed of people in a special trade, the local guide must try to acquaint himself with the knowledge and technical terms of their specialty.
In addition, the local guide must be well prepared for questions about hot talks of the town, important news at home and abroad and any others subjects that the tourists may be interested in.
If the local guide himself is new to the places to be visited by the group, he must try his best to familiarize himself with them beforehand.
How can the local guide make sure that the group he met in the airport or the train station is the very one he is to meet?
精品文档
In order to make certain whether or not the group he met is the very one he is to meet
The local guide must ask the tourists what country they come from and inquire of them about names of their tour escort and their national guide, the name of the travel service in their own country and the name of the tour organizer travel service in China.
If the group has neither escort nor national guide, he must inquire of the tourist their nationality, the name or code of the group, and the number of people and the main itinerary of the group.
Try to make a welcome speech to a tourist group in the name of a local guide. The following points should be concluded:
According the tourist a welcome for their visit to your city on behalf of your travel service, the driver and yourself;
Introducing yourself and the travel service you work for;
Introducing the driver;
Expressing your willingness and desire to render good services to the tourists;
Wishing the tourists a pleasant stay in your city.
A local guide ’ s