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团队组织内部 冲突管理.ppt


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GROUPS, TEAMWORK, AND CONFLICT ISSUES
WHAT IS A GROUP?
A group refers to two or more people who personally interact with each other in order to achieve mon goal.
TYPES OF GROUPS
Informal groups:
arise spontaneously throughout all levels of pany and evolve out of employees’ needs for social interaction, friendship, and status.
Formal groups:
deliberately formed by management for the purpose of pany goals.
CHARACTERISTICS OF GROUPS
Norms:
A generally agreed-on standard of behavior that every group member is expected to follow.
Conformity:
Group pressure forces its members to conform, ply, with the norms established by the group.
CHARACTERISTICS OF GROUPS
Cohesiveness:
An emotional closeness that exists among the group members, and its ess depends on how well the group sticks together and acts as a single unit instead of as a group of individuals.
WHY JOIN GROUPS?
Affiliation (security, belonging,
friendship)
Power (reassurance and support)
Identity (awareness of personal
identity)
Goal plishment (the more
brainpower, the better)
GROUPTHINK ISSUES
Groupthink:
The tendency of highly cohesive groups to lose their critical evaluative abilities and out of a desire for unanimity, often overlook realistic, meaningful alternatives as attitudes are formed and decisions are made.
HIDDEN AGENDA ISSUES
Hidden agendas:
Comprised of attitudes and feelings that an individual brings to the group. Hidden agendas represent what an individual or group wants, instead of what they say they want.
HOW TO HANDLE HIDDEN AGENDAS
1. Realize a hidden agenda is a natural part
of the group process because people
have their own goals and needs.
2. Recognize that a hidden agenda might
be present when the group is having
difficulty in reaching its goals.
3. Decide how to bring the hidden agenda
to light.
TEAMWORK & TEAM-BUILDING ELEMENTS
1. A team posed of two or more persons
in pany, usually from different
departments.
2. The members petent and
knowledgea

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  • 时间2012-01-16
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