6sigma英文版.ppt

6sigma英文版
Where We Are
Generate, evaluate, and select solutions to identified root causes
Assess risks and pilot People in Developing Solutions
Instructions: Use the matrix to help you identify the people who should be involved in developing and implementing solutions. Take just a few minutes for this task. You can modify your decisions later.
Time: 10 min.
Responsible for
Task
Involved in
Consulted with
Informed about
Which groups or individuals should be:
Identifying
solutions
Selecting
solutions
Planning the
implementation
Handling potential
problems
Implementing
the solution
Monitoring
results
Project Worksheet 16: Involvement Matrix
Generating Ideas
Example
The Challenge: How can we get customers more involved in our product development?
What procedure can we substitute for our current one?
How can we combine customer input on new products with other processes?
What can we adapt or copy from someone else’s customer involvement model?
How can we modify our current process?
What can we magnify or add to our current process?
How can customer involvement be put to use in other areas?
What can be eliminated from the way we currently involve customers?
What is the reverse of involving customers?
What rearrangement of our current customer involvement process might be better?
Continue asking and answering SCAMPER questions, then continue by asking, “How can…?”, “What else…?”, “How else…?” This will help generate the maximum number of ideas for involving customers in product development.
One company magnified customer involvement by adding customers to their product development teams and put their customer knowledge to work in modifying their current product launch process.
More Involved Creativity Techniques, cont.
Definition
Shifting your focus from one large challenge to the many attributes (features or components) that make up the challenge, then working to improve or change one attribute at a time. The more able you are to focu