ITU Workshop 13-17 April 2008 Cairo Egpt Change Management for an Incumbent Telco Part 1 - Theory 2007-11-19; rev. 11-25/ Keo page CM – ICE-BTH Change Management - Programme 0. Presentation 1. Introduction: What is Change Management? 2. The Swedish Case 3. The Tico Case 4. Action Plan 2007-11-19; rev. 11-25/ Keo 2 CM – ICE-BTH Presentation Benno Engstrom and Karl Erik Olofsson Manconsult Development , Sweden Consultant International ICT Development Sector anization change, Restructures petence change keo@; 2007-11-19; rev. 11-25/ Keo 3 CM – ICE-BTH What is Change Management? What do you think of when we say Change? What do you think of when we say Management? What then is Change Management? 2007-11-19; rev. 11-25/ Keo 4 CM – ICE-BTH Changes and its’ Components We can distinguish various types of changes, for example: Changes related to anization’s structure and the owners Changes related to the people in anization Changes related to external conditions, market, political, technology development, etc. 2007-11-19; rev. 11-25/ Keo 5 CM – ICE-BTH Different conditions for change We have to consider and assess very different conditions for changes ”Structure” Roles, rules, codes …. ”Behaviour” Norms, will, attitude …. 2007-11-19; rev. 11-25/ Keo 6 CM – ICE-BTH Causes for change Conditions have changed Market, technology, politics, etc.
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