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WhereWeAre
Generate,evaluate,andselectsolutionstoidentifiedrootcauses
Assessrisks andpilot solutions
Develop implementation plans
Goals
Understandthedifferencebetweenincrementalimprovementandfundamentalredesign.
Beabletogeneratecreativesolutions
Beabletodevelopappropriatecriteriaforevaluatingsolutions
Beabletocreateanduseasolutionprioritizationmatrix
Knowwhenandhowtouseconsensusdecisionmaking
ImprovementStrategies
Isthegap small?
Customer Requirements
Process Capability
Fundamental Redesign
Iterative Improvement
YES
NO
Designanewproduct/process
Broadapproach
Blanksheetofpaperapproach
HighRisk
Longertimespan
AddressingmanyCTQs
Goal:QuantumLeap
Fixanexistingprocess
NarrowFocus
Usecurrentprocessmodel
LowRisk
ShorterTimeSpan
AddressingfewCTQs
Goal:Improvement
Design Excellence
DMAIC
WhentogoforDesignExcellence
Changingcustomerexpectations:bythetimethecurrentproblemsaresolved,newproblemswilloccur
Technologydevelopment:newtechnologiesallowtomeetallcustomerrequirementsatlowercostorgainacompetitiveedge
Nextgeneration:theexistingproductsremaininglifetimeisveryshort,asuccessorwillbeneededsoon
Systemlimits:theperformancegapisduetosystem/businessmodelconfigurationsthatcannotbechangedortheavailabletechnologydoesnotallowtomeetCTQs
Processentirelybroken:theexistingprocessisunabletomeetmanyCTQs,toomanysuccessiveDMAICprojectsrequired
BenefitsofDesignExcellence: Gettingitrightthefirsttime
Reducecycletimefromconcepttodelivery
Reducedevelopmentandmanufacturingcost
Minimizeriskoffailure
Minimizedesignchangesafterdesignrelease
Improvequalityofproductsandservices,asmeasured bythecustomer
Createacompetitiveadvantagebyprovidingproductsandservices,withhighqualityandlowcosts,whilemeetingallcustomerrequirements.
InvolvingPeopleinDevelopingSolutions
Instructions:.
Time:10min.
Responsiblefor
Task
Involvedin
Consultedwith
Informedabout
Whichgroupsorindividualsshouldbe:
Identifying
solutions
Selecting
solutions
Planningthe
implementation
Handlingpotential
problems
Implementing
thesolution
Monitoring
results
ProjectWorksheet16: InvolvementMatrix
GeneratingIdeas
Example
TheChallenge:Howcanwegetcustomersmoreinvolvedinourproductdevelopment?
Whatprocedurecanwesubstituteforourcurrentone?
Howcanwecombinecustomerinputonnewproductswithotherprocesses?
Whatcanweadaptorcopyfromsomeoneelse’scustomerinvolvementmodel?
Howcanwemodifyourcurrentprocess?
Whatcanwemagnifyoraddtoourcurrentprocess?
Howcancustomerinvolvementbeputtouseinotherareas?
Whatcanbeeliminatedfromthewaywecurrentlyinvolvecustomers?
Whatisthereverseofinvolvingcustomers?
Whatrearrangementofourcurrentcustomerinvolvementprocessmightbebetter?
ContinueaskingandansweringSCAMPERquestions,thencontinuebyasking,“Howcan…?”,“Whatelse…?”,“Howelse…?”Thiswillhelpgeneratethemaximumnumberofideasforinvolvingcustomersinproductdevelopment.
Onecompanymagnifiedcustomerinvolvementbyaddingcustomerstotheirproductdevelopmentteamsandputtheircustomerknowledgetoworkinmodifyingtheircurrentproductlaunchprocess.
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