the culture of hospitality 2017 nick bayer资料.pdf

该【the culture of hospitality 2017 nick bayer资料 】是由【小舍儿】上传分享，文档一共【4】页，该文档可以免费在线阅读，需要了解更多关于【the culture of hospitality 2017 nick bayer资料 】的内容，可以使用淘豆网的站内搜索功能，选择自己适合的文档，以下文字是截取该文章内的部分文字，如需要获得完整电子版，请下载此文档到您的设备，方便您编辑和打印。,MD,,MDTheCultureofHospitalityNickBayer,BS,,MD,,MD,,MDNICKBAYEROurteam,fromtheleadershipleveltoSchoolofEntrepreneurship,thiswasIopenedmy?rstSaxbysin2005onathesaleslevel,isdrivenbythesedeep-thenation’s?rstentirelystudent-runcornerinAtlanta,ia,é,wherestudentsearnfullaca-acrossthestreetfromoneofthe?rstCEOshaveprofessed,reditthroughauniversityandbusiestStarbucks().Ifwepeopleisoneofthemostimportantcooperativeeducation(co-op)pro-weregoingtofail,weweregoingtovariablesintheformulaforasuc-,weeveryaspectofthebusiness,fromthecreateanexperiencethatmadelivesrecognizedthatthebestteammem-pro?:they’reoutgoing,withthevaluesoftheundergraduates,Beforeenteringthebusiness,Iwasadetailoriented,,wecreatedanatmospherethatisbothconsultantinalogisticsandsupplyaswesay,they’re“.”Regard-environmentallyconscious,byusingpany,socoffeewasn’tonlessoftheirpriorworkexperience,onlyrecycledmaterialsforthefur-,andartisticallyappealing,reachedapointinmylifewhereIStronginterpersonalskillsareatwithwallsdecoratedbythestudents’,andweinspireourteamexperiencethatresonateswithbothwouldallowmetotrulymakeatoworkwithPride,Passion,’(anotheroneofoursixCoreOurbusinessiscenteredinPhil-interestinthecoffeebusinesswasValues).Everyteammemberintheadelphia,andweareinvestedinpanysharesinourmissiontoimprovingthequalityoflifeforourcoffeeandmoreaboutcreatinga“MakeLifeBetter”és,wewarm,hospitableatmosphere,whichthattheirinteractionwiththeguestprovideunlimitedfreecoffeetothebecameintegraltoselectingour??étoa30-unithospitalitypositivehumanexperienceandmorningandtheaggregatedtips—,accordinglybelieveinthebusinessabout$10,000peryear!—gotoapetition,istesta-,ourdifferentnonpro?(oraswecallit,andwanttocontributetoitsoverallenvironment,wegiftedeachofourguestengagement)--,whichinturndrivesourpro?,Saxbysopeneditseffortscontinuetogrow,withaAtSaxbys,hospitalitymeanscreating?rstexperientiallearningcafé().anizationsthatacommunityexperience,anticipatingTheproductofapartnershipbetweenprovidementorshiplikeBigBrothersneeds,’-1440/16/$://dx./.-tientswhoarereferredtoradi-ologybegintheirexperiencewhentheycalltoscheduletheexami-pletetheexperi-;aneasy-to-—Atlanta,;ef?cientopera-tions;skillednurses,technologists,YouthBuildPhiladelphiatohelphighnGoldenRule:“Treatotherstheandphysicians;andtimelyde-schooldropoutsgetbackontheirfeetwayyouwanttobetreated.”urateresultsthataddto?’vehadtremendousnPlatinumRule:“Treatothersthevaluetothepatient’,asit’swaytheywanttobetreated.”nRadiologyexaminationsareanxi-justoneofthewaystogivebacktonDoublePlatinumRule:“Treatetyprovoking,’tevenuncertaintyabouthowthepro-communityismerelyanextensionofknowtheywanttobetreated.”cedureisperformed,,potentialrisks,whattheAsaguestexperiencebusiness,business,regardlessoftheproductorimagesmayreveal,andthehighwesetexceptionallyhighstandardsservice,butselectionofperson-:able,passionateteammembersandpatientencountersstaffwhoarecompassionate,patient,andsup-portive,thepatient’,radiologynurses,andtechnologistswiththesethreeskillsisessentialtorunningadepartmentthatprovidesaposi--antriesofanymedicalprocedure,ourstaffneedstogoaboveandbeyondandembracetheDoublePlatinumRule:“Treatothersthewaytheydon’tevenknowtheywanttobetreated.”Anticipatepatients’é:DrexelUniversity,-nNumber-n-2016nThequalityoftheservicedeliv-?denceofexcellentcustomerserviceforsatisfactionofthedepartmentcreateanxietyforthepatientandtheirpatientsandorderingpro-,whoarereceptivetoindividualstostriveforexcellenceprolongsanunpleasantexperienceconsultations,,passion,?cientlyguidepatientmanage-nThepatient’sexperienceinradi-customerwhoseexperiencemustmentprovideapositiveexperi--,radiologistThisisthebusinessmodelthatessibilityfororderingorman--agementguidance,dictationwetransitiontoavalue-basedgistsmustbecognizantofthisandturnaroundtime,,-,ra-vider’-ADDITIONALRESOURCESdiologistsoftendescribeastomachidenciesneedtoselectmedicalAdditionalresourcescanbefoundorbladderascollapsed,whichastudentswhoareoutgoing,detail-onlineat:http://dx./,anddisciplinedand1016/,BS,SaxbysCoffee,Philadelphia,,MD,,MD,,MD,arefromJohnsHopkinsDepartmentofRadiology,Baltimore,?,MD:DepartmentofRadiology,JohnsHopkins,Room4223,,Baltimore,MD21287;e-mail:******@,anEntrepreneurinNickBayergraduatedfromCornellResidenceatCornell,ontheAdvisoryUniversityin2000withaBachelorBoardoftheDrexelUniversityofScienceingovernmentandeco-,aBoardMemberoftheBigthanfouryearsinmanagementatBrothersBigSistersandamemberMcMaster-’%annualHonorsincludebeingnamed“MostgrowthandwasnamedoneoftheAdmiredCEO”byPhiladelphiafastest-paniesBusinessJournaland“”byPhillyBizmemberoftheYoungEntrepreneurin2015,aswellasoneofGreaterCouncil,anAdjunctProfessorinPhiladelphia’s40Under40byPhila--nNumber-n-2016