Novotel Beijing West 北京诺富特海润酒店 HOTEL POLICY AND PROCEDURE 饭店政策及程序 MINI BAR POSTING 迷你吧入账 Policy No. 政策号: FO - 050 No. Of Pages 页数:3 Issuing Department 分发部门: Front Office 前厅部 Concerned Dept 有关部门: All Department Heads 各部门经理 Issued on 发行日期: Hotel Opening 酒店开业 Revised on 修改日期: Prepared By 起草: Parker Li Front Office Manager 前厅部经理 Approved By 批准: Resident Manager 驻店经理 Approved By 批准: General Manager 总经理 Purpose 目的 To reduce hotel loss and maintain high service quality. 本程序旨在减少酒店的损失, 保证高质量的服务 Procedure 程序 For one night stay guest: 对于仅住宿一晚的客人 Front Office 前厅部 Receptionist: 前台接待 Inform HSKP order taker immediately when a guest asks check out at the Front Desk. 客人在前台要求办理退房手续时及时通知客房部文员 Confirm with guest any mini bar charges if they have upon check-out and post to Fidelio System manually 与客人确认房间MINI BAR 所发生的费,如果有费用发生而客房部还没有入账,前台接待员需要手工入账。 If any mini bar charges are found in the interface Lost Posting after guest leaving, procedures are as below; -Guest pay by credit card To do late charge on overnight shift duty. -Guest pay by cash To rebate the charges and AM’s signature is required on the Sheet. -Guest consumption city ledger To do city ledger accordingly. 客人离店后, 若在Lost Posting的界面中发现其在迷你吧的消费还未结清, 可进行如下的操作: -客人用信用卡支付 夜班时做信用卡托收 -客人用现金支付 做费用扣减,并需经值班经理签字 -客人消费挂帐 做相应的挂帐处理 d. To print out the folio of the interface Lost P
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