4第四讲 服务的感知 
2第二讲 服务的质量模式 
22-bivariate stats 
22 條 商 規 
2002 Promo Mix 
20-Basic data analysis 
19-Editing and coding 
17-Determining Sample Size 
16-sampling designs and procedures 
15-questionnaire design 
14-attitude measurement 
13-measurement 
12-testmarketing 
11-experiment 
10-observation 
09-survey types 
07-secondary data rsch 
06-exploratory rsch 
05-prob def & rsch prposal 
04-mr participants 
03-mktg rsch process 
02-global info system 
01-introduction 
中国性科学百科全书_部分19 
中国哲学大辞典 方克立主编_部分2 
