60-沃尔玛-国际营运手册内容纲要-4【可编辑范本】.doc

该【60-沃尔玛-国际营运手册内容纲要-4【可编辑范本】 】是由【知识徜徉土豆】上传分享，文档一共【6】页，该文档可以免费在线阅读，需要了解更多关于【60-沃尔玛-国际营运手册内容纲要-4【可编辑范本】 】的内容，可以使用淘豆网的站内搜索功能，选择自己适合的文档，以下文字是截取该文章内的部分文字，如需要获得完整电子版，请下载此文档到您的设备，方便您编辑和打印。InternationalOperationsManualContents国际营运手册内容Sam'sClub Confidential 09/18/24InternationalOperationsManual 1-1 Introduction介绍How tousethismanual 如何使用本手册第一章Culture文化History历史Wal-Mart Concept 沃尔玛概念Past History历史回顾Philosophy经营理念Wal—MartStores, 诚实/正直TeamConcept 团队意识InformationSharing信息分享OpenDoorPolicy门户开放政策3MeterRule3米原则Sundown Rule日落原则CBWA 现场指导第二章HumanResources人力资源:Management管理层ManagementStructure (overallclub) 管理层结构(会员店整体架构)DevelopmentPrograms (job-specificfor management) 培训发展计划(管理层工作安排)FastTrackProgram快速培训计划essionPlanning管理继承人计划Hourly Partners非管理层(普通员工)DevelopmentPrograms(job—specificforhourlypositions–includingorientation)培训发展计划(计員工工作安排,上岗培训)TeamLeaderDevelopment Program部门经理发展计划SupportCoach Program 支持教练计划InternationalOperationsManualContents国际营运手册内容Sam'sClub Confidential 09/18/24InternationalOperationsManual 2-2 第三章General Information Section(All ClubManagement)一般概述部分(所有会员店的管理层):Management–GeneralInformation管理层–概述7KeyPointsof anEffectiveClubOperator会员店有效管理者的7项要素BusinessPhilosophy经营理念Overview 概述FacilitationGuide辅导指南Assessment测试Answer Key 答案要点CompetitionStrategy竞争策略NextLevel Program进一步计划CorrectionofErrorsProcess错误的更正52 Week FileSystem52周文件系统ClubTours店内巡视ToolsoftheTrade–FixItGuide 业内工具–主要报告指南SigningProgram(Note: willbedeliveredatlaterdate– should beinsertedhere)商场内标识方案(注:以后提供,插入此处)MerchandiseSigning (sidecounter, endcap,securitymerchandise, etc.)商品标识(货架,货架端,贵重商品等)ClubSigning(Memo。Desk,Aisle,NewItemBoard,FrontEnd,break rooms, etc.)会员店标识(会员接待处,走廊,新商品展板,前区,休息室)第四章InternationalOperationsManualContents国际营运手册内容Sam'sClub Confidential 09/18/24InternationalOperationsManual 3-3 Merchandise商品:JobDescription岗位职责JobDescriptionforMerchandiseManager 商品副总岗位职责ClubManagementStructure会员店管理层结构Evaluation/Expectations(Merchandise Manager)评估/期望(商品副总)Key Toolsofthe Trade & Expectations业内主要工具及期望MerchandiseGuide商品指南Basic/Promotional/SeasonalMerchandising基本商品/促销商品/季节性商品CartRail推车处Endcaps货架頭SideCounters邊櫃LastOnes/CWO“最后一件"/售完即取消VPIProgramVPI计划第五章Membership/Marketing会籍/市场部JobDescription岗位职责JobDescriptionfor SalesManager市场副总岗位职责ClubManagementStructure会员店管理层结构Evaluation/Expectations(Membership Manager)评估/期望(会籍市场副总)Key ToolsoftheTrade&Expectations业内主要工具及期望Membership Information会员接待信息Company Goalsand strategies公司目标及策略MembershipandSales Planner会员制及销售计划MembershipBasics会员制概况12BasicPointsof Membership会员制的12项基本要点第六章?Operations营运JobDescription岗位职责InternationalOperationsManualContents国际营运手册内容Sam'sClub Confidential 09/18/24InternationalOperationsManual 4-4 Job DescriptionforOperationsManager 营运副总岗位职责ClubManagementStructure会员店管理层结构Evaluation/Expectations (OperationsManager)评估/期望(营运副总)KeyTools of theTrade &Expectations业内主要工具及期望FinancialManagement财务管理ExpenseManagement费用管理P&Exceptions损益表例外状况Weekly Estimates每周預算Weekly ActualPerformance每周实际营业状况MemberService会员服务TrainingTool培训工具PointsofContact接触点Member ServiceQuestionnaire会员服务问卷Star CashierProgram明星收银员培训计划AlwaysFreshProgram“总是清新”计划ments Kiosk会员评价台Natural Disasters自然灾害Hurricanes 飓风Tornadoes 龙卷风Earthquakes 地震InternationalOperationsManualContents国际营运手册内容Sam'sClub Confidential 09/18/24InternationalOperationsManual 5-5 第七章Receiving 收货JobDescription岗位职责JobDescriptionforReceivingManager收货经理职责Club ManagementStructure会员店管理层结构Evaluation/Expectations(Receiving Manager) 评估/期望(收货副总)KeyToolsoftheTrade &Expectations业内主要工具及期望值LossPrevention防损PriorityKey Controls 。P。。P。计划Auditing ess 成功的审核InternationalOperationsManualContents国际营运手册内容Sam'sClub Confidential 09/18/24InternationalOperationsManual 6-6