烟草呼叫中心整体解决方案.ppt

Springer Proceedings in Mathematics & Statistics
Alexey Sorokin
Panos M. Pardalos Editors
Dynamics of
Information
Systems:
Algorithmic
Approaches
Springer Proceedings in Mathematics & Statistics
Volume 51
For further volumes:
ies/10533
Springer Proceedings in Mathematics & Statistics
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Alexey Sorokin • Panos M. Pardalos
Editors
Dynamics of Information
Systems: Algorithmic
Approaches
123
Editors
Alexey Sorokin Panos M. Pardalos
Innovative Scheduling Inc. Department of Industrial and Systems
Gainesville, FL, USA Engineering
University of Florida
Gainesville, FL, USA
ISSN 2194-1009 ISSN 2194-1017 (electronic)
ISBN 978-1-4614-7581-1 ISBN 978-1-4614-7582-8 (eBook)
DOI -1-4614-7582-8
Springer New York Heidelberg Dordrecht London
Library of Congress Control Number: 2013944685
Mathematics Subject Classification (2010): 49, 68, 90(90-06, 90Bxx: 90B10, 90B15, 90B18, 90B50),
92, 93
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