办公室英语速查手册.doc

TELEPHONE
Useful telephone vocabulary and phrases in English
 
  ►Making contact
Hello/Good morning/Good afternoon ..
This is John Brown speaking.
Could I speak to .......... please?
I'd like to speak to .......... please. 
I'm trying to contact ..........
 
  ►Giving more information
 
      •  I'm calling from Tokyo/Paris/New York/Sydney
      •  I'm calling on behalf of  (Mr. X ...)
  ►Taking a call
X speaking
Can I help you?
  ►Asking for a name/information
 
Who's calling please?
Who's speaking?
Where are you calling from?
Are you sure you have the right number/name?
  ►Asking the caller to wait
Hold the line please
Could you hold on please
Just a moment please
  ►Connecting
Thank you for holding
The line's free now  ..... I'll put you through
I'll connect you now / I'm connecting you now.
  ►Giving negative information
 
I'm afraid the line's engaged.   Could you call back later?
I'm afraid he's in a meeting at the moment
I'm sorry.  He's out of the office today / He isn't in at the moment.
I'm afraid we don't have a Mr/Mrs/Miss ... here
I'm sorry.  There's nobody here by that name.
Sorry.  I think you've dialled the wrong number.
           I'm afraid you've got the wrong number.
   ►Telephone problems
 
The line is very bad.  Could you speak up please?
Could you repeat that please?
I'm afraid I can't hear you.
Sorry.  I didn't catch that.  Could you say that again please?
 
   ►Leaving/taking a message
 
Can I leave/take a message?
Would you like to leave a message?
Could you give him/her a message?
Could you ask him/her to call me back?
Would you like him/her to call you back?
Could you tell him/her that I called?
Could you give me your name please?
Could you spell that please?
What's your number please?
PRESENTATIONS
Vocabulary
   Audience
 Group of listeners or spectators
 
   Body language
 Communication through facial expressions, body movements, etc.