餐厅服务员面试问题.doc

餐厅服务员面试问题
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一、餐厅服务员
1. Say something about the duties of the waiter / waitress
说一下餐厅服务员的工作职责是什么.
2. What’s your daily job? 你的日常工作是什么?
3. Do you think a cordial smile is important when you are serving the guest? Why?
你认为当你服务客人的时候亲切的微笑是很重要的吗?为什么?
4. How big is your restaurant? How many dining-seats
你们的餐厅有多大?有多少张桌子?
5. Do you know how to set up table? 知道怎样摆台吗?
6. What’s your shift? 你都有什么班次?
7. How do you make sure you make guests happy in the restaurant with F & B service?
你如何确保你的客人在餐厅高兴的用餐?
8. If the guest angry what should you do?
如果顾客生气了你该怎么办?
9. Why do you apply for waiter /waitress? What’s the waiter / waitress ?
你为什么申请服务员这个职位?什么是餐厅服务员?
10. How to take order? 怎样进行点单?
11. What’s good service? / What’s the teamwork for you?
什么是优质的服务? 什么是团队精神?
12. How do you make unique service ?
怎样做到独一无二的服务?
13. Do you know what is the customer service?
你知道什么是客户服务吗?
14. What will you do when you finish the job?
工作之余做些什么?
15. What do you like in your job? And don’t like?
在你的工作中你喜欢做什么?不喜欢什么?
16. What is your character? 你的个性怎样?
17. Do you know Chinese cuisine? 你知道中国的菜系吗?
18. Can you name some dishes? / soups?
能说出一些菜的名字吗? 汤的名字?
19. What is your special dish today? 今天的特色菜是什么?
20. What kind of boss do you expect ? What do you think of your boss?
你希望有什么样的上司?对你的老板怎样看?
21. How many floors in your hotel?