12.投诉信.ppt

投诉信
12.

文体概述
投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。在语言方面,要注意把握分寸,要公平、公正。投诉信应包括三个方面的内容:
1. 表明写信目的,投诉的内容。
2. 投诉的具体原因。
3. 希望得到的结果。

1. 抱怨________________________
2. 表达不满________________________
3. 忍受________________________
4. 对……满意________________________
5. 糟糕的服务________________________
poor service
complain about
convey/express one’s dissatisfaction
put up with/bear
be content/satisfied with
常用语块

6. 采取措施________________________
7. 解决问题________________________
8. 预防……发生________________________
9. 调查此次事件
________________________
10. 以粗鲁的方式________________________
in a rude manner
take measures
deal with/solve the problem
prevent…from happening
investigate/look into the matter/incident

11. 向……道歉______________________
12. 出乎意料______________________
13. 不用说______________________
14. 尽快______________________
15. 把某事牢记在心______________________
make an apology to…/apologize to…
out of one’s expectation
needless to say
as soon as possible
bear sth. in mind

我写信是投诉关于……
2. 这几年我对你们的服务都很满意,但是我写信是表达关于……的不满。
2. I have been content/satisfied with your service for years but I am writing to express my dissatisfaction about…
1. I am writing plain about…
套用句式

3. 我对……不满意有一些主要原因。首先,……更糟糕的是,……最后,……
3. There are some main reasons why I am not content with… At first, … What’s worse, … Eventually, …

4. 我真诚地希望你能认真调查这件事情,以及采取恰当的措施防止类似事件再次发生。
5. 你若能尽快采取措施处理这个问题,我将感激不尽。
5. I would appreciate it (very much) if you could (take measures to) solve the problem (as soon as possible).
4. I sincerely hope that/It is my sincere hope that you will look into the matter seriously and proper measures should be taken (to prevent such an incident happening