酒店《客人名字》培训活动纲要.doc

A HOTEL
XXX大酒店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task: Guest Name
任务: 客人名字

Code序号: RM-RES-A100
Objectives: At the end of this session, Reservations Sales associates will be able know the proper way in recording the names of guests accurately to avoid confusion and error that would inconvenience clients.
目的: 在课程结束的时候预订部销售文员应懂得如何在电脑中记录客人的名
字以避免因为找不到预订而给客人造成不必要的麻烦。
Standard : A standard format will be used for entering reservation names into Oprea to avoid duplicate bookings that creates confusion and delay at check-in. By using the correct terminology and format, delays in locating the booking for amendment will be
标准: 为避免重复预订在客人登记入住造成不便,可减少寻找预订的
时间,要使用标准格式输入客人姓名。
Resources: Flip Chart, Handout, Computer with Oprea terminal
培训器材: 白板,白板纸,培训资料,带有Oprea终端的电脑
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
Prepared on Flip Chart
Show “ ”(Objectives)
显示课程目的
Prologue: Sometimes we often make unnecessary trouble for the wrongly name record puter.
开场白: 我们经常会由于名字输入不正确而造成不必要的麻烦
So the objectives of this session is: …(Refer to Objectives of this TAO)
今天这堂课的目的是:(参考标准与程序)
5 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
Contents
内容
Lecture & Explanation
教学式与讲解
Demonstration
展示
Practice - Role Play
练习–角色扮演
Critique
评估
Summary
总结
The main content of this course should be:
这节课的主要内容是:
Procedure on rec