SSCI期刊投稿与研究方法培训教材.ppt

SSCI期刊投稿與研究方法
政大企管系蔡維奇 彰化師大人管所2006 年 12 月 29 日
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Paper Reviewed #1
Tsai, W. C. (2001). Determinants and
consequences of employee displayed
positive emotions. Journal of Management,
27, 497-512.
JOB JOB(1st revision) JAP
JOM(1st revision) JOM(2nd revision)
JOM(accepted)
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Theoretical Model
Psychological
climate for
service
friendliness
Employee displayed positive
emotions
․Purchase decision
․Willingness to return
․Willingness to
mend
+
+
Control variables
Sex variables
clerk experienced
emotions
Control variables:
Sex & age variables
clerk professional
ability
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Methods
Measures
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Methods
Measures (continued)
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Comments and Reply - 2
Research Design - control variable
You should also point out that there is a very great deal of variance in customer reactions…
not explained by your model.
~JOB Editor~
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